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Frequently Asked Questions


ABOUT US

Where is my nearest Showcase Jeweller?

Simply visit the Store Locator and enter your postcode to find your local store.

Who owns ShowcaseJewellers?

Showcase Jewellers is a member owned organisation with each store being independently owned and operated.

How long has Showcase Jewellers been operating for?

Showcase Jewellers have existed in the Australian market since 1981. In that time, our network of stores has expanded and now includes stores both in Australia and New Zealand.

What services do you provide in-store?

Most Showcase Jewellers stores have a qualified jeweller on premises while others have trained gemmologists.


ENGAGEMENT RINGS

What styles of engagement rings are there?

Trying to find the right style of ring for your partner can be hard (whether you do it alone or together). It’s important to do some research before you visit your local jeweller. There are several factors to think about: 1. Setting, 2. Style, 3. Metal, 4. Stone.

Setting refers to how the diamond (or any stone) is secured in the ring, examples include Claw, Bezel, Channel, Pavé, Bar, Cluster, Flush or Tension setting. 

Style refers to the appearance of the ring, some examples include, Solitaire (single stone set in to your choice of metal and setting. Halo (centre stone with a circle of small stones all the way around it), twisted bands, band with shoulders, triple stone rings, cluster, two-toned and multiple stone shapes. Check out out Engagement ring Guide for further information.

Metal refers to which type of metal you choose for your ring. Some options include, white gold, yellow gold, rose gold, or platinum. Check out our Guide to Gold for further information.

The typical engagement ring holds a white diamond, however, if you like colour then you can select and coloured stone instead. E.g. Coloured Diamonds, Emerald, Ruby, Sapphire, or Aquamarine. Different gemstones are said to have various meanings (link to graphic from shine on stones?). You can select the stone based on its symbolism e.g. Aquamarine promotes good health, happiness and hope. For a comprehensive overview read our Birthstone Guide.


DIAMOND EDUCATION

How do I keep my diamond jewellery clean and looking brand new?

There are a few easy steps you can take to keep your jewellery looking brand new. Firstly always remove jewellery when swimming or showering, if your jewellery does get wet make sure you wipe it dry. When taking your jewellery off at night wipe it over to remove skin oils and makeup, and store your jewellery in separate compartments in your jewellery box to avoid scratching.

Even with doing the above steps you will need to clean your jewellery. The most effective way to clean your diamond jewellery at home is with warm water and a gentle detergent (never use harsh or abrasive cleaners, e.g. Toothpaste, or ammonia based products).

Ideally to ensure the best care of your precious diamonds take them to your local jeweller for a professional clean and inspection at least once a year.

You might like:

Taking care of your diamonds

How to look after your engagement ring

How to ensure your diamonds retain their sparkle

How do I know what to look for when buying a diamond?

Without the knowledge it can be a daunting task to purchase such a precious item. You may have heard of the term 4 Cs because it is a common term used when discussing diamonds. Every diamonds value is determined by the 4 Cs which refer to the grading of a diamond. The 4 Cs relate to Cut, Clarity, Colour and Carat weight. There is also one more important C we think you need to take into consideration and that is Confidence that you are shopping with a reputable jeweller. For an in-depth overview of the 4 Cs read our Diamond Buying Guide. (link to Diamond Buying Guide copy)


JEWELLERY CARE

How do I care for my pearls?

Pearls are porous and must be kept separately from other jewellery wrapped in a soft cloth or pouch.They need moisture so don’t keep them in an airtight container.Avoid pearls coming into contact with beauty products such as lotions and perfume, as it may deteriorate the surface of the pearl.

To clean your pearls, gently wipe them with a warm damp cloth after each wear. You should wash your peals periodically with mild soap (NOT detergent) and a soft cloth. Then rinse them in clean water and wrap in a damp cotton towel to dry. If the pearls are especially dirty, wipe the pearl with acetone polish remover. Acetone will not hurt pearls. DO NOT use jewellery cleaners with ammonia or vinegar in them.

It is also recommended you have your pearls restrung every two years to ensure they are secure.

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Taking Care of Pearls

How do I clean my gem stones?

All gemstones have different make up, therefore it can be tricky to know how to safely clean them at home. Some gemstones are softer than others therefore you should avoid exposing them to jewellery cleaners. It is recommended to take your gemstone jewellery to your local jeweller for a professional clean at least once a year.


RING SIZES

How do I determine my ring size?

To find out what your ring size is simply visit our ring size guide which allows you to easily determine your ring size online.

What do I do if you don’t have my ring size available online?

If we don’t have your ring size available please take note of the design number and contact your local Showcase Jeweller. They will be able to advise you on whether or not that design can be purchased in various sizes and provide you with a revised quote (if necessary).

What if the ring I purchased needs re-sizing?

In the event that the ring you purchased is not the correct size the best thing you can do is take it to your local Showcase Jeweller who can provide the best advice. Rings can be re-sized to a degree however this depends on the style and setting.


ORDERING & SHIPPING

I have a question regarding my order, who can I contact?You may contact our Support Office Monday – Friday 9am to 5pm AEST on 1300 814 356

When will my order be despatched?

Orders will be despatched within two business days of payment being received.

Do you accept international orders?

At present we only ship to Australia.

When will I receive my order?

Within Australia you will receive your order 1-3 business days after despatch depending on your geographic location.


PAYMENTS

What payment types do you accept?

We accept all major credit cards.

When will be credit card be charged?

Your credit card will be charged in real time at the point of you placing your order.

Do you offer finance?

Our network of stores do offer a range of finance options including but not limited to Certegy Ezi-Pay, GE Money and Gilrose Finance. To access these finance solutions you must visit your local store as this feature is not currently enabled for online sales.

What name will appear on my credit card/ PayPal account if I make a purchase?

The transaction should appear from ‘Showcase Jewellers’


RETURNS

We understand that sometimes you may change your mind about a purchase and that’s okay. We are happy for you to return the item/s for a refund subject to our refund policy.

If the item is purchased via the Showcase Jewellers website then the item can be returned within 30 days back to the National Distribution Centre for a refund (minus shipping) if you are not completely satisfied with your purchase. Please contact our Customer Support Team on 1800 814 356 to make them aware that you are returning goods.

Goods must be returned in their original condition and packaging along with all product tags and a copy of your order confirmation. Please note that for health and safety reasons we do not accept returns for pierced body jewellery so please choose carefully. If the item of jewellery is faulty then a replacement will be offered.

Returns can be addressed to:
Attn: Returns Dept.
Showcase Jewellers
PO Box 944
GYMEA NSW 2227

Following the item/s being inspected and meeting the returns criteria, Showcase Jewellers will refund you (minus shipping) within 10 business days using the same method of payment that was originally used. If items are being returned due to being damaged or due to an error on our part then Showcase Jewellers in those instances will also refund any shipping costs incurred.

Our above policy does not apply for special orders and custom made jewellery and is offered over and above The Australian Consumer Law.


PRIVACY POLICY

What is your privacy policy?

Showcase Jewellers has a well-defined privacy policy so you can rest assured your personal information is safe. View our Privacy Policy here.